Privacy Policy

Who This Policy Covers

This Privacy Policy applies to Kyro, available at kyroassistant.com, and to Kyro web and mobile apps. Kyro provides AI assistant software for sole traders and small service businesses.

For privacy questions, contact us through the contact page.

Information We Collect

Kyro may collect account information, workspace and business details, customer contact details, job notes, addresses, enquiries, messages, call records, quote and document data, uploaded files, app activity, device and log data, usage events, billing records, and integration metadata.

Kyro also processes AI interaction data, including prompts, instructions, generated drafts, summaries, model routing decisions, and usage required to operate the assistant.

How We Use Information

We use information to provide the Kyro service, operate the AI assistant, manage customer enquiries, prepare emails, SMS, calls, quotes, tasks, and follow-ups, maintain customer history, provide support, improve reliability, prevent abuse, and calculate usage-based billing.

AI Providers And Service Providers

Kyro may share data with service providers that help run the product, including hosting, database, authentication, storage, analytics, payments, communications, voice, email, SMS, and AI model providers. These providers process data so Kyro can deliver the service.

Data Security

Kyro is designed with workspace-scoped access, server-side permissions, private file storage, audit logs, and approval gates for sensitive assistant actions. No online service can guarantee absolute security, but we use reasonable technical and organisational measures to protect data.

Retention And Deletion

We keep data while it is needed to operate Kyro, meet legal or billing obligations, resolve disputes, maintain audit records, and support customers. Users may request deletion of account or workspace data through the contact page, subject to legal, security, and billing retention requirements.

Your Choices

You can request access, correction, export, or deletion of your data by contacting Kyro. Some data may need to be retained where required for security, accounting, legal compliance, or legitimate business records.

Changes

We may update this Privacy Policy as Kyro changes. The latest version will be posted on this page with the updated date above.